When it comes to gaining organisational insights the most important feedback must include our most valuable assets: our people....

“Do a survey!”, they said. “It will be easy!”, they said. Surveys are used as research multitools by most organisations – they’re easy,...

In survey design, there is a popular practice of using open-ended questions to add depth to survey responses. It’s a smart move, given...

Focus on ROI is peaking, raising the stakes of nearly every decision an organisation must make. This need to demonstrate positive...

Assessment-supported decision-making is gaining popularity, with broadening application in talent selection and people development,...

While ROI is measured from the bottom up, ROI evaluation is planned from the TOP DOWN. Planning ROI evaluation involves mapping the...

“Prove it.” You are an HR professional managing employee wellness programs. You are a learning expert responsible for the organisation’s...

Measuring ROI is often elusive because there is a disconnect between the expected results   and the direct outcomes   of the program...

Can we really measure attitude? What about potential? How might we evaluate authenticity? When organisations talk about “fit”, they’re...

The current audit culture has had an unexpected impact on performance management: ‘assessment’ has developed a bad rep, and the idea of...